Frequently Asked Questions (FAQ)

FAQ Section

1. When will my order be processed?

All orders are processed within 1–3 business days (Monday–Friday).
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.

2. What is the order cut-off time?

Orders placed before 11:00 PM EST (Monday–Friday) will begin processing the next business day.
Orders placed after 11:00 PM will begin processing on the following business day.

3. How long does delivery take?

Delivery typically takes 5–10 business days after dispatch.
Transit times may vary by country and by courier conditions.

4. How much is the shipping fee?

Shipping is 100% FREE on all orders — no minimum purchase required.

5. Where do you deliver?

We currently ship to the following markets:

  • United States

  • United Kingdom

  • Canada

  • Ireland

  • Australia

  • New Zealand

  • Singapore

  • Hong Kong

  • United Arab Emirates

  • Saudi Arabia

  • Qatar

  • Kuwait

  • Malaysia

  • South Korea

  • South Africa

  • Norway

  • Sweden

  • Denmark

  • Tier 2 – EURO currency Non-Native English Speaking regions

We do not ship to PO boxes or military addresses.

6. How can I track my order?

Tracking details will be sent to your email automatically once your order has been dispatched.
Please allow up to 6 business days after placing your order for the tracking number to begin updating.

7. Can I change my shipping address?

Yes. You can request an address change by contacting us at support@cevosy.com within 24 hours of placing your order.
After dispatch, we cannot guarantee any address updates.

8. Can I cancel my order?

You can request a cancellation within 24 hours of placing your order by emailing support@cevosy.com.
If the order has already been dispatched, the cancellation will be handled under our Return & Refund Policy.

9. What should I do if my order is delayed, lost, or arrives damaged?

If your order is delayed, lost, or damaged during transit, please contact us immediately.
We will work with the courier to resolve the issue and arrange a replacement or suitable solution.

10. How can I contact Cevosy for shipping inquiries?

📧 Email: support@cevosy.com
📱 Phone: +1 (607) 386-1056
🕒 Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Our support team aims to reply within 24 hours (Monday–Friday).