Shipping Information

Cevosy Shipping Policy

At Cevosy, we offer FREE shipping on all orders, with clear delivery timelines and fully trackable shipments.
Our goal is to ensure a smooth and transparent delivery experience for every customer.

📦 Order Processing Times

All orders are processed within 1–3 business days (Monday–Friday).

  • Orders placed before 11:00 PM EST (Mon–Fri) begin processing the next business day.
  • Orders placed after 11:00 PM EST begin processing on the following business day.
  • During peak seasons or holidays, processing may take up to 7 business days.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

🚚 Estimated Delivery Times

Delivery time begins after dispatch, not at the time of order.

Below are our estimated shipping times by region:

United States

5–10 business days

United Kingdom

5–12 business days

Ireland & Europe (Tier 2 – Non-Native English Speaking Regions)

7–14 business days

Canada

7–12 business days

Australia & New Zealand

7–12 business days

Singapore, Hong Kong, South Korea

7–12 business days

United Arab Emirates, Saudi Arabia, Kuwait, Qatar

7–15 business days

Malaysia, Denmark, Sweden, Norway

7–14 business days

South Africa

7–15 business days

Please note: Delivery times may vary depending on courier conditions, customs clearance, or high seasonal demand.

🌍 Where We Ship

We currently ship to the following countries:

  • United States
  • United Kingdom
  • Ireland
  • Canada
  • Australia
  • New Zealand
  • Singapore
  • Hong Kong
  • United Arab Emirates
  • Saudi Arabia
  • Kuwait
  • Qatar
  • Malaysia
  • South Korea
  • South Africa
  • Denmark
  • Norway
  • Sweden
  • Tier 2 Europe (Euro currency, non-native English speaking regions)

We do not ship to PO boxes or military addresses.

📦 Shipping Carriers

We use trusted international and regional carriers, including:

  • USPS
  • YunExpress
  • Royal Mail
  • Australia Post
  • Canada Post
  • PostNord
  • DHL (Regional Partners)
  • Local postal services in your country

Carrier selection depends on your destination country and the most efficient route for delivery.

🔎 Tracking Your Order

You will receive an email with your tracking number once your order has been shipped.

Please allow up to 6 business days after placing your order for tracking information to begin updating in the courier’s system.

📬 Order Changes & Address Accuracy

It is the customer’s responsibility to provide a complete and accurate shipping address.

  • If you need to update your address, email support@cevosy.com within 24 hours.
  • After dispatch, we cannot guarantee address changes.
  • If our system flags an issue with your address, we will contact you within 3 business days.
    If no response is received, your order may be cancelled.

⏳ Delivery Delays

While we work hard to deliver on time, delays may occur due to:

  • Courier backlogs
  • Weather or transportation issues
  • Customs processing (international shipments)
  • Address verification issues
  • High seasonal volume

These delays are outside our control, but we will assist you as best we can.

🚨 Lost or Stolen Packages

Once a package has been handed to the courier, it is no longer under our control.

If your package is lost or stolen:

  • Contact the shipping carrier to file a claim.
  • Email us at support@cevosy.com with your order details.
  • We will help follow up with the carrier and may offer a replacement depending on the circumstances.

  • Lost or stolen packages are not eligible for refunds, but we will support you in resolving the issue.

  • 📌 Policy Updates
  • Cevosy reserves the right to update this Shipping Policy at any time.
    By placing an order with us, you agree to the terms above.
  • If you have any questions, contact us at support@cevosy.com — we’re always happy to help!